Privacy Policy & Confidentiality

1. Corporate Identity & Heritage Continuity

FG Lifts Pvt. Ltd. (formerly operating and incorporated as Firozger Elevator Private Limited, founded in 1993 in Surat, Gujarat) operates this website (fglifts.com), manufacturing facility, and 24/7 central service call center. With over three decades of engineering experience and more than 7,000 elevator installations delivered across Gujarat and India, we are committed to upholding the highest standards of privacy, security, and professional confidentiality.

Note on Corporate Rebranding: All existing warranty agreements, historical client records, Annual Maintenance Contracts (AMC), and non-disclosure obligations entered under Firozger Elevator Private Limited remain fully active, legally binding, and protected under FG Lifts Pvt. Ltd.

2. Information We Collect

To deliver tailored elevator engineering proposals, customized shaft sizing, and preventative maintenance services, we collect:

• Client Identification & Contact Details: Full name, corporate email address, contact phone number, and billing/project site address.
• Elevator Engineering & Structural Specs: Building category (Hospital, Shopping Complex, Luxury Residence, Textile Market, Industrial Plant), shaft dimensions, pit/headroom clearance, stops/openings, rated speed (V3F variable frequency), and passenger capacity (4 to 30 persons).
• Architectural CAD Blueprints: Architectural layout drawings and structural cross-sections submitted for feasibility reviews.
• 24/7 Maintenance & Telemetry Data: Preventative maintenance checklists, routine inspection logs (response times, leveling accuracy, lubrication cycles, door operators), and emergency support logs.
• Technical Website Telemetry: IP address, device telemetry, and session cookies for web application performance.

3. Emergency Communications & 24/7 Call Center Privacy

As part of our South Gujarat factory and centralized 24/7 call center operations:

• In-Cabin Intercom & Telephone Calls: Emergency communications originating from elevator car telephones, alarm buttons, or two-way intercom devices are monitored and recorded solely for passenger safety, rescue coordination, and quality verification.
• Preventative Maintenance Checklists: Diagnostic service checklists (including leveling, door safety sensors, emergency lighting, and brake tests) are retained in our secure maintenance repository to ensure adherence to Bureau of Indian Standards (IS 14665 / EN 81).
• Restricted Use: Emergency call logs and maintenance telemetry are strictly confidential and are never utilized for marketing or shared with unauthorized third parties.

4. Blueprint Non-Disclosure & Sector Compartmentalization

We serve diverse sectors including healthcare institutions, jewellery showrooms, private residential estates, and commercial complexes across Surat, Ahmedabad, Vadodara, Ankleshwar, Bharuch, Navsari, Valsad, Vapi, and nationwide. All architectural blueprints and custom shaft measurements shared with FG Lifts Pvt. Ltd. are held under strict non-disclosure standards.

5. Purpose of Processing

We process your technical information strictly to fulfill engineering and statutory mandates:

6. The FG Customer Promise: Professional, Trusted, Smart

In line with our core brand values:

• Professional: We handle all client documentation with engineering discipline and regulatory compliance.
• Trusted: We never sell, monetize, or disclose customer lists, contact numbers, or building blueprints to external marketing firms.
• Smart: We employ modern SSL/TLS 256-bit encryption and role-based access control (RBAC) to ensure digital security.

7. Statutory Compliance & Client Rights

This policy complies with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000 of India. You have the right to request access to, correction of, or deletion of your personal contact data, or to withdraw consent for non-statutory communications by reaching out to our Grievance Officer.